Privacy Policy

We collect information that you provide directly to us, including your name, email address, phone number, delivery address, prescription details, and payment information.

We also automatically collect certain information when you use our platform, such as your IP address, browser type, device information, and usage patterns through cookies and similar technologies.

For prescription services, we collect prescription images, medication details, and any notes provided by your healthcare provider.

We implement industry-standard security measures including 256-bit SSL encryption for all data transmissions, secure server infrastructure, and regular security audits.

Your payment information is processed through PCI-DSS compliant gateways. We do not store your full card details on our servers.

Prescription data is encrypted at rest and access is restricted to licensed pharmacists who need it to fulfill your order.

We use your information to:

• Process and deliver your orders
• Verify and fulfill prescriptions
• Communicate order updates and promotional offers (with your consent)
• Improve our products and services
• Comply with legal and regulatory obligations (NAFDAC, PCN)
• Prevent fraud and ensure platform security

We will never sell your personal information to third parties for marketing purposes.

We only share your information with trusted third parties when necessary to provide our services:

• Delivery partners — to fulfill and track your orders
• Payment processors — to securely process transactions
• Regulatory authorities — when required by law (NAFDAC, PCN, etc.)
• Healthcare professionals — only with your explicit consent for prescription verification

All third parties are bound by strict confidentiality and data protection agreements.

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and personalize content.

Types of cookies we use:

• Essential cookies — required for the website to function (cart, authentication)
• Analytics cookies — help us understand how visitors interact with our site
• Preference cookies — remember your settings and choices

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (where legally permissible)
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact our Data Protection Officer using the contact details below.